PRIVACY POLICY
This Privacy Policy describes how trendcorneruk.co.ul (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
Customer support information
- Examples of Personal Information collected: [ Name, address, email address and phone number if supplied to us while ordering ]
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
KLARNA
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
FAQs
All of our items are 100% authentic, we pride ourselves on our ability to provide designer items under RRP.
We purchase old season stock in mass bulk from vetted and verified European suppliers which is why we’re able to offer such competitive prices. All stock comes with original tags and packaging, unless otherwise is stated on the product page
Looking to return an item?Please check our returns page for more information.
UK
All UK orders are shipped via DPD. The DPD shipping options are:
-First Class: FREE - 2 to 7 day delivery time
-Special Delivery: £8.50 - 1 to 2 day delivery time
All orders placed before 2PM will be sent on the same day
INTERNATIONAL
-Royal Mail International Tracked and Signed -£15 - 3 to 21 day delivery
Time taken for International delivery varies between countries. All orders are shipped via Royal Mail International Tracked and Signed, delivery times are estimates and often take less time than listed.International deliveries may be subject to import charges, although we will do everything to try and mitigate these we will not cover any fees that you may Incur. Refusal to pay import taxes will result in a 10% cancellation fee.
We take Apple pay, Google Pay, ClearPay and all major credit cards.
if you have specific time requirements for when you need your order, please message us before purchasing. Once your order has been processed and you’ve chosen your shipping method, there’s unfortunately very little we can do.
International orders may be subject to import tax.
We do what we can to mitigate these fees but we cannot ensure that you will not be charged.
Refusal to pay import fees will result in the order being sent back to us. Due to the time taken for this process, a 15% cancellation fee will be charged on any orders where import fees are refused.