Returns

Our returns policy is 14 days and begins upon the receipt of your order

To be eligible for a return your item must comply with the following conditions:

- The item hasn't been worn

- The item is returned in the same condition, in the original bags with tags still attached

Any item that arrives to us without either their original tags or packaging will be returned to the customer and a refund will not be provided.

-The item must be in original, saleable condition. Any items that arrives with heavily damaged packaging will not be refunded.

- We do NOT accept returns on international orders

To begin a return, please contact us via Instagram, @trendcornerltd or via email at trendcorneruk@gmail.com. If your return is accepted we will provide you with instructions on how and where to send your package

Returned items can take up to 7 working days to process.

PLEASE DO NOT EMAIL OR DM US REGARDING THE STATUS OF A RETURN. ALL RETURNS WILL BE DEALT WITH WITHIN THE ALLOTTED TIMEFRAME.

Cancellations

We process orders extremely quickly! If you’d like to cancel an order, you will be charged a 5% processing fee, this will cover our postage and packaging cost, as well as the merchants fee.

Exceptions

For hygiene reasons, we cannot accept returns on swimwear or headwear.

Items purchased during our BLACK FRIDAY sale are not eligible for refunds - only for store credit and exchanges.

Please contact us before purchasing an item if you are unsure on whether it is eligible for a return.

FAQs

Are all of your items authentic?

All of our items are 100% authentic, we pride ourselves on our ability to provide designer items under RRP.

We purchase old season stock in mass bulk from vetted and verified European suppliers which is why we’re able to offer such competitive prices. All stock comes with original tags and packaging, unless otherwise is stated on the product page

How do I return an item?

Looking to return an item?Please check our returns page for more information.

How long does delivery take?

UK

All UK orders are shipped via DPD. The DPD shipping options are:

-First Class: FREE - 2 to 7 day delivery time

-Special Delivery: £8.50 - 1 to 2 day delivery time

All orders placed before 2PM will be sent on the same day

INTERNATIONAL

-Royal Mail International Tracked and Signed -£15 - 3 to 21 day delivery

Time taken for International delivery varies between countries. All orders are shipped via Royal Mail International Tracked and Signed, delivery times are estimates and often take less time than listed.International deliveries may be subject to import charges, although we will do everything to try and mitigate these we will not cover any fees that you may Incur. Refusal to pay import taxes will result in a 10% cancellation fee.

What payment methods do you accept?

We take Apple pay, Google Pay, ClearPay and all major credit cards.

I need my order for a certain date, can you get it to me?

if you have specific time requirements for when you need your order, please message us before purchasing. Once your order has been processed and you’ve chosen your shipping method, there’s unfortunately very little we can do.

Will i have to pay import fees on international orders?

International orders outside of the UK may be subject to import tax.

We do what we can to mitigate these fees but we cannot ensure that you will not be charged.

Refusal to pay import fees will result in the order being sent back to us. Due to the time taken for this process, a 15% cancellation fee will be charged on any orders where import fees are refused.